In order to obtain a refund, exchange or to repair a product purchased from Kynection, including those products which carry a manufacturer's warranty, you must have clear proof of purchase. If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.
Once proof of purchase has been established, if the product fault can safely and clearly be determined, we will offer you either a refund, exchange or repair. The available remedy will depend on whether the fault amounts to a major failure. Where the product fault is difficult or potentially dangerous to determine in-store (for example if it is an electrical or software item), we will need to consult with the manufacturer or repair agent to determine the fault and resolution. The manufacturer will determine whether a product has incurred a major or minor fault.
Where a product has been sent to the manufacturer, the manufacturer will determine whether there is no fault found or a minor fault which can be easily repaired or major fault found which requires a refund or replacement or damaged by misuse. Where there is no fault found, the product will be returned to the customer. When assessing product fault, it is necessary that you should contact us to get instructions and seek remedy for any issues. When we send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. Unfortunately, Kynection cannot offer a refund or exchange where the product has sustained damage due to abnormal use, whether that has been identified by Kynection, the manufacturer or repair agent. If the product does not match its advertised description, Kynection will provide you with a choice between a refund.
If you are experiencing problems operating your product, we strongly recommend that you contact us for technical support via 1300 786 272. It is our experience that often when customers believe the product they have purchased is faulty; it can be resolved with some basic 'troubleshooting' by us.
What should I do if the product I am returning contains electronic data such as recorded video and GPS data etc? If you need to return an item that is capable of retaining user generated data, please note that assessment and/or repair of the item may result in the loss of data. Kynection recommends you save any data as a back up, external to the device where possible.
As Kynection is primarily a wholesaler. We do not offer full refunds if you have simply changed your mind about the purchase. If you still have your receipt and it is within 14 days of purchase, Kynection will give you, at our option an exchange, credit (to be used on another item in the shop); or a refund minus a 25% re-stocking fee. Providing the product is in its original condition(unpacked and unused) and packaging (including manuals and accessories). If you meet the conditions above but are returning a product outside the 14 day return period, Kynection will not offer you a refund. Please note that Kynection can’t process any refund without any proof of purchase.